AQ 999 Terms and Conditions

1Introduction

Welcome to AQ 999. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Member", "you") and AQ 999 ("AQ 999", "we", "us", "the platform") governing your access to and use of the AQ 999 website, mobile application, and all associated gaming and betting services available at aq-999.io.

By registering an account on AQ 999, making a deposit, or placing a bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the AQ 999 platform.

AQ 999 operates as a licensed online gaming and sports betting platform. These Terms apply to all products available on AQ 999 including slots, live casino, sports betting, virtual sports, and any other games or services added to the platform in the future.

2Eligibility

To register and use AQ 999, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. AQ 999 does not permit minors to register or use the platform under any circumstances.
• You must be legally permitted to participate in online gaming and sports betting under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of an employee of AQ 999 or any of its affiliated companies or game providers.
• You must not be self-excluded from AQ 999 or any other gaming platform under a responsible gaming agreement.
• You must be acting on your own behalf and not as an agent for any third party.

3Account Registration

Each person may hold only one account on AQ 999. Creating duplicate accounts — whether under the same name, email address, phone number, payment method, device, or IP address — is strictly prohibited. AQ 999 uses automated systems to detect duplicate accounts and will close them without prior notice.

When registering on AQ 999, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid email address, and mobile number. Providing false information at registration is a breach of these Terms and may result in permanent account closure and forfeiture of any balance.

• You are responsible for keeping your AQ 999 login credentials confidential. Do not share your password with anyone.
• You must notify AQ 999 support immediately if you suspect unauthorised access to your account.
• AQ 999 will never ask for your password via email, chat, or phone. Any such request is fraudulent.
• Account ownership is non-transferable. You may not sell, transfer, or assign your AQ 999 account to another person.

Before your first withdrawal, AQ 999 requires identity verification (KYC). You will be asked to submit a copy of a valid government-issued ID and proof of your payment method. This process typically takes under 24 hours. AQ 999 may request additional documentation at any time in line with its anti-money laundering obligations.

4Deposits and Payments

AQ 999 accepts deposits via bKash, Nagad, and Rocket. These are the only payment methods currently supported. AQ 999 does not accept cash, bank transfers, or cryptocurrency deposits at this time.

• The minimum deposit on AQ 999 is ৳200. There is no maximum deposit limit for standard accounts, though higher deposits may trigger additional verification.
• Deposits are credited to your AQ 999 account instantly in most cases. If a deposit does not appear within 15 minutes, contact support with your transaction reference.
• AQ 999 does not charge any fees on deposits. However, your mobile wallet provider may apply their own transaction charges — check with bKash, Nagad, or Rocket directly.
• All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted and will be returned minus any applicable processing costs.
• AQ 999 reserves the right to request proof of deposit source for any transaction as part of its anti-money laundering procedures.

5Withdrawals

AQ 999 processes withdrawals to bKash, Nagad, and Rocket. Withdrawals must be made to the same payment method used for the most recent deposit, unless otherwise approved by AQ 999 support.

• The minimum withdrawal amount is ৳500. There is no maximum single withdrawal limit for fully verified accounts.
• Withdrawals for verified accounts are processed within 15 minutes during normal operating hours. During peak periods, processing may take up to 2 hours.
• AQ 999 charges no fees on withdrawals. The amount you request is the amount you receive.
• Withdrawals are only available to members who have completed identity verification. Unverified accounts may deposit and play but cannot withdraw.
• If a bonus was applied to your account, the associated wagering requirements must be completed before the bonus-related funds can be withdrawn.
• AQ 999 may delay or decline a withdrawal if it suspects fraudulent activity, money laundering, or a breach of these Terms. In such cases, AQ 999 will notify the member and may request additional documentation.

6Bonuses and Promotions

AQ 999 offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to the specific terms stated at the time the offer is made, in addition to the general bonus rules set out here.

• All bonuses on AQ 999 carry a wagering requirement. This means you must wager the bonus amount (and in some cases the deposit amount) a specified number of times before the bonus funds can be withdrawn.
• Wagering requirements and eligible games are stated clearly on each promotion page. Not all games contribute equally to wagering — slots typically contribute 100%, while live casino games may contribute less.
• Bonuses are credited to a separate bonus wallet. Real money funds are used first; bonus funds are used once the real money balance reaches zero.
• AQ 999 reserves the right to withdraw any bonus offer at any time without prior notice. Bonuses already credited and actively being wagered will not be removed mid-wagering.
• Only one welcome bonus is available per member, per household, per device, and per IP address. Attempting to claim a welcome bonus multiple times is considered bonus abuse.
• AQ 999 may void bonuses and any winnings derived from them if it determines that a member has engaged in bonus abuse, including but not limited to: creating multiple accounts, using VPNs to circumvent restrictions, or placing low-risk bets to meet wagering requirements.

7Betting Rules

All bets placed on AQ 999 are subject to the specific rules of the game or sport in question, as well as the general betting rules set out here. By placing a bet on AQ 999, you accept these rules in full.

• Once a bet is confirmed on AQ 999, it cannot be cancelled or amended. Please review your selections carefully before confirming.
• AQ 999 reserves the right to void any bet placed on an event where the outcome was already known at the time of betting, or where a technical error resulted in incorrect odds being displayed.
• Minimum and maximum bet limits apply to all markets on AQ 999. These limits are displayed on the relevant game or betting market page.
• In the event of a dispute regarding the outcome of a bet, the decision of AQ 999 is final. AQ 999 uses official data sources and game provider records to resolve disputes.
• AQ 999 reserves the right to limit the maximum winnings on any single bet or series of bets at its discretion, particularly where it suspects irregular betting patterns.

8Fair Play

AQ 999 is committed to providing a fair gaming environment for all members. The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of funds:

• Use of automated betting software, bots, scripts, or any other tool that provides an unfair advantage over other players or the platform.
• Collusion with other players to manipulate game outcomes, particularly in live poker or other player-versus-player games.
• Exploiting software bugs, glitches, or errors in AQ 999's platform or any game to gain an unfair advantage. Any winnings obtained through exploitation of a bug are void.
• Attempting to hack, reverse-engineer, or interfere with the AQ 999 platform, its servers, or its game providers' systems.
• Placing bets with inside knowledge of a sporting event's outcome (match-fixing).

All games on AQ 999 use certified random number generators (RNG) that are independently audited. Game outcomes cannot be predicted or influenced by AQ 999 or by any member. RTP (return to player) percentages are published for all slot games.

9Responsible Gaming

AQ 999 takes its responsible gaming obligations seriously. We want every member to enjoy the platform as a form of entertainment, not as a source of income or a way to solve financial problems. If gaming stops being fun, we want to help.

• Members can set daily, weekly, or monthly deposit limits from their account settings. Once set, a limit cannot be increased for 24 hours to prevent impulsive decisions.
• Session time reminders can be configured to alert you after a set period of play.
• A cooling-off period of 24 hours, 7 days, or 30 days can be applied to your account at any time. During a cooling-off period, you cannot deposit or place bets.
• Self-exclusion is available for periods of 6 months, 1 year, 2 years, or permanently. Self-exclusion is applied immediately and cannot be reversed during the exclusion period.
• AQ 999 may apply responsible gaming restrictions to any account where it identifies signs of problem gambling, without requiring the member's consent.

For more information on AQ 999's responsible gaming tools and resources, visit the Responsible Gaming page.

10Privacy and Data

AQ 999 collects and processes personal data in accordance with its Privacy Policy. By registering on AQ 999, you consent to the collection and use of your personal data as described in the Privacy Policy.

• AQ 999 collects personal data including your name, date of birth, contact details, payment information, and betting history for the purposes of account management, identity verification, fraud prevention, and regulatory compliance.
• AQ 999 does not sell your personal data to third parties. Data is shared only with payment processors, game providers, and regulatory authorities where required.
• All data transmitted between your device and AQ 999 is encrypted using SSL/TLS. Account data is stored on secure servers with restricted access.
• You have the right to request a copy of the personal data AQ 999 holds about you, and to request correction of inaccurate data. Contact [email protected] for data requests.

For full details on how AQ 999 handles your data, please read the Privacy Policy.

11Intellectual Property

All content on the AQ 999 platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the intellectual property of AQ 999 or its licensors and is protected by applicable copyright and trademark laws.

• You may not copy, reproduce, distribute, or create derivative works from any AQ 999 content without prior written permission.
• The AQ 999 name, logo, and brand marks may not be used in any context without express written authorisation from AQ 999.
• Game content provided by third-party providers such as PG Soft, Pragmatic Play, and Ezugi remains the intellectual property of those providers and is licensed to AQ 999 for use on the platform.

12Limitation of Liability

AQ 999 provides its platform on an "as is" basis. While we work hard to maintain 99.4% uptime and a smooth gaming experience, we cannot guarantee uninterrupted access to the platform at all times.

• AQ 999 is not liable for any losses arising from platform downtime, technical errors, or interruptions to internet connectivity on your end.
• AQ 999 is not responsible for any financial losses resulting from your gaming activity. All bets are placed at your own risk.
• In the event of a technical error that results in an incorrect payout, AQ 999 reserves the right to correct the error and recover any overpayment from your account balance.
• AQ 999's total liability to any member in connection with any claim shall not exceed the amount deposited by that member in the 30 days preceding the claim.

13Account Suspension and Closure

AQ 999 reserves the right to suspend, restrict, or permanently close any account at any time if it determines that a member has breached these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform.

• In cases of suspected fraud or money laundering, AQ 999 may freeze an account and withhold funds pending investigation. AQ 999 will cooperate fully with law enforcement authorities in such cases.
• Members who wish to close their own account may do so by contacting AQ 999 support. Any verified balance remaining at the time of closure will be returned to the member's registered payment method.
• Accounts closed due to a breach of these Terms will have their balance forfeited. AQ 999 will provide a written explanation of the reason for closure upon request.
• Suspended accounts may be reinstated at AQ 999's discretion following a review. Members may appeal a suspension by contacting [email protected].

14Changes to These Terms

AQ 999 may update these Terms at any time. When material changes are made, AQ 999 will notify registered members via email and/or an in-platform notification at least 7 days before the changes take effect, except where immediate changes are required by law or to protect the security of the platform.

The current version of these Terms is always available at aq-999.io/terms-conditions. The version number and last updated date are shown at the top of this page. Continued use of AQ 999 after the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not agree with a change to these Terms, you must stop using AQ 999 and close your account before the change takes effect. Any balance in your account at that time will be returned to your registered payment method.

15Contact Us

If you have any questions about these Terms, or if you need to raise a dispute or complaint, please contact the AQ 999 support team. We aim to resolve all queries promptly and fairly.

• Live Chat: Available 24/7 via the AQ 999 platform — average response under 3 minutes.
• Email: [email protected] — responses within 4 hours.
• FAQ: Common questions are answered on the FAQ page.

For formal complaints, please email [email protected] with the subject line "Formal Complaint" and include your account username, a description of the issue, and any relevant transaction references. AQ 999 will acknowledge your complaint within 24 hours and provide a full response within 5 business days.