AQ 999 Privacy Policy

1Introduction

This Privacy Policy explains how AQ 999 ("AQ 999", "we", "us") collects, uses, stores, and protects the personal data of members and visitors who use the AQ 999 platform at aq-999.io, including the AQ 999 mobile application and all associated services.

AQ 999 is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and protect it with appropriate technical and organisational measures.

By registering an account on AQ 999 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how AQ 999 handles your personal data, please do not use the platform.

2Data We Collect

AQ 999 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third parties such as payment processors.

AQ 999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by responsible gaming obligations (for example, if you disclose a gambling problem when requesting self-exclusion).

3How We Use Your Data

AQ 999 uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• To create and manage your AQ 999 account, including verifying your identity and age before allowing you to deposit or withdraw.
• To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records of all transactions on your AQ 999 account.
• To detect and prevent fraud, money laundering, and other illegal activity on the AQ 999 platform, in compliance with applicable anti-money laundering regulations.
• To provide customer support — when you contact AQ 999 support, we use your account data and communication history to resolve your query efficiently.
• To send you service-related communications such as deposit confirmations, withdrawal notifications, and security alerts. These are not marketing messages and cannot be opted out of while your account is active.
• To send you promotional communications about AQ 999 bonuses, new games, and special offers — but only if you have opted in to marketing. You can opt out at any time from your account settings.
• To monitor and improve the AQ 999 platform, including identifying technical issues, analysing usage patterns, and developing new features.
• To comply with our legal and regulatory obligations, including reporting requirements imposed by licensing authorities.
• To apply responsible gaming measures, including monitoring betting patterns for signs of problem gambling and enforcing self-exclusion requests.

4Legal Basis for Processing

AQ 999 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing your data is necessary to provide the AQ 999 service you signed up for — including account management, payment processing, and game access.
• Legal obligation: AQ 999 is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: AQ 999 processes some data on the basis of its legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
• Consent: Where AQ 999 relies on your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5Sharing Your Data

AQ 999 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Game providers: Third-party game providers such as PG Soft, Pragmatic Play, and Ezugi may receive a session token and anonymised player ID to deliver their games on the AQ 999 platform. They do not receive your name, contact details, or financial data.
• Regulatory authorities: AQ 999 may be required to disclose member data to licensing authorities, financial intelligence units, or law enforcement agencies in response to a lawful request or as part of our regulatory reporting obligations.
• Service providers: AQ 999 uses trusted third-party service providers for functions such as cloud hosting, email delivery, and customer support software. These providers process data only on AQ 999's instructions and are contractually bound to protect it.
• Business transfers: In the event of a merger, acquisition, or sale of AQ 999's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6Data Retention

AQ 999 retains your personal data for as long as your account is active and for a period after closure as required by law and legitimate business needs. The specific retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account plus 5 years after closure, as required by anti-money laundering regulations.
• Transaction records: Retained for 5 years from the date of each transaction, in line with financial record-keeping requirements.
• Support communications: Retained for 2 years from the date of the last communication, to allow AQ 999 to reference previous interactions when resolving future queries.
• Technical and usage logs: Retained for 12 months, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

When data is no longer required, AQ 999 deletes it securely or anonymises it so that it can no longer be linked to you. If you request deletion of your data before the end of a mandatory retention period, AQ 999 will restrict processing of that data to the minimum required by law and delete it as soon as the retention period expires.

7Cookies and Tracking Technologies

AQ 999 uses cookies and similar technologies on its website and app. A cookie is a small text file stored on your device that helps the platform recognise you and remember your preferences.

• Essential cookies: Required for the AQ 999 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on AQ 999.
• Analytics cookies: Help AQ 999 understand how members use the platform — which pages are visited most, where users drop off, and how performance can be improved. Data collected is aggregated and anonymised.

AQ 999 does not use advertising cookies or allow third-party ad networks to place cookies on the platform. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your AQ 999 account.

8Security

AQ 999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and AQ 999 servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser address bar when using AQ 999.
• Account passwords are stored using one-way hashing algorithms. AQ 999 staff cannot see your password — if you forget it, it must be reset, not retrieved.
• Access to personal data within AQ 999 is restricted on a need-to-know basis. Staff who handle member data are trained in data protection and bound by confidentiality obligations.
• AQ 999 conducts regular security assessments and penetration testing to identify and address vulnerabilities in the platform.
• In the event of a data breach that poses a risk to your rights, AQ 999 will notify affected members and relevant authorities within the timeframes required by applicable law.

While AQ 999 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for AQ 999 and never share your login credentials with anyone.

9Your Rights

As an AQ 999 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact AQ 999 support at [email protected] with the subject line "Data Rights Request".

10Children's Privacy

AQ 999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on AQ 999 or attempt to use the platform in any way.

If AQ 999 discovers that personal data has been collected from a person under 18, that account will be closed immediately, all funds will be returned to the payment source, and the data will be deleted. If you believe a minor has registered on AQ 999, please contact [email protected] immediately.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. AQ 999 supports responsible gaming initiatives and takes underage gambling prevention seriously.

11Third-Party Links

The AQ 999 platform may contain links to third-party websites or services — for example, links to game provider information pages or payment processor help centres. AQ 999 is not responsible for the privacy practices of these third parties.

When you click a link that takes you away from the AQ 999 platform, this Privacy Policy no longer applies. We encourage you to read the privacy policy of any third-party site you visit. AQ 999 does not endorse or make any representations about third-party sites linked from the platform.

12Changes to This Policy

AQ 999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered members via email and/or an in-platform notification at least 7 days before the changes take effect.

The current version of this Privacy Policy is always available at aq-999.io/privacy-policy. The version number and last updated date are shown at the top of this page. Continued use of AQ 999 after the effective date of any changes constitutes your acceptance of the updated policy.

If you disagree with a change to this Privacy Policy, you may close your account before the change takes effect. Any verified balance will be returned to your registered payment method.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact the AQ 999 data team using the details below.

• Email: [email protected] — use the subject line "Privacy Query" or "Data Rights Request" for faster routing.
• Live Chat: Available 24/7 on the AQ 999 platform — average response time under 3 minutes.
• FAQ: Common privacy questions are answered on the FAQ page.

AQ 999 will acknowledge all privacy-related requests within 24 hours and provide a full response within 30 days. If your request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.